Monday, November 16, 2009

Day One

First customer, " Hi, my name is J, How are you doing today?"
"Get me a coffee" says Grumpy Man number one. Stay cheerful.. just stay cheerful. I tell myself.
"Sure thing! Can I get anything else for you today?" I respond in a sing song happy voice.
"No"
"Ok, no problem! I'll have that right up for ya!"
Grumpy Man practically throws his money across the counter at me and just walks away when i deliver his coffee a full 15 seconds later.

Now what is the problem with this interaction?

Issue 1. Grumpy man decided to completely ignore that fact that I asked him a polite and friendly question. Politeness dictates a marginal response, a "Fine" would have been acceptable. Apparently that would take too much O2 out of his system to say.

Issue 2. I am aware that manners are falling out of fashion with the youth of today but the middle aged should know better. A simple "Please" or a "Thank you" would have been phenomenal towards alleviating the sense of hostility this man is projecting. I would have taken either because asking for both would have been expecting too much.. obviously. maybe I should run a manners school for the layman.

Issue 3. Throwing money is not an acceptably way of transferring money from one person to another. If parting with the 2 dollars is so painful for you that you have to do it quickly to prevent lasting aches, perhaps you should not be going to a coffee shop for your cuppa joe. Make it at home and save those of us behind the counter from having to deal with your monetary attachment issues.

Please?

1 comment:

  1. never knew how many ways there were to be rude till i strapped on the green apron

    ReplyDelete